How to deposit XRP, XLM, and LUNA correctly
What is this tag/memo field?
When sending or receiving Ripple (XRP), Stellar (XLM), or Terra (LUNA), you must indicate the correct destination address tag or memo. This is a separate unique number shown together with the deposit. If this tag is not included in the transaction, your funds may be lost.
Ooops, I forgot the memo!
If you accidentally send funds without a destination tag/memo, we can try to recover them if you provide us with the following information:
- Destination address and amount of crypto sent
- Transaction date
- A screenshot of the transaction details, including the transaction identifier/hash number showing the transaction on the platform from where it was sent
- Note: you must be verified on Cryptal to request this service.
We can try to recover your funds, but...
Once you have provided all of the information listed above, we will try our best to recover your funds. It may take 5-7 working days for the deposit to be recovered and we do not guarantee that we will be able to retrieve the funds. Considering the time and effort involved in manual retrieval, we will charge a processing fee of 5% of the transaction amount for such requests after the first one. This amount will be deducted directly from the recovered transaction amount.
More details on our support site
For more information about asset transfers with tag/memo notes, see:
Open a ticket for more assistance
Our 24/7 help desk is always available: